Terms of Service
The Palpatini shop (run by Kaslo LLC) may change, suspend or discontinue the Services, Products, fees, charges, terms at any time, including the availability of any feature, or content. The Palpatini shop may also impose limits on certain Services without notice or liability. The User certifies to the Palpatini shop that if User is an individual (i.e., not a corporation) the User is at least 18 years of age. The User also certifies that it is legally permitted to use the Service, and takes full responsibility for the selection and use of the Service. This Agreement is void where prohibited by law, and the right to access the Service is revoked in such jurisdictions.
The Palpatini shop reserves the right, at its discretion, to modify this Agreement, fees, charges, terms at any time. The User shall be responsible for reviewing and becoming familiar with any such modifications. Use of the Service by the User following such notification constitutes the User's acceptance of the terms and conditions of changes as modified.
3. Shipping and returns
Once you have clicked on the "complete order" button, it might be not possible to edit or cancel your order. If you want to change some parameters, addresses, credit card number, etc., you will need to contact The Palpatini shop to request the change. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of Product or Refund for Products claimed as damaged or not received are subject to The Palpatini shop investigation and discretion.
The risk of loss and title for such items pass to the User upon our delivery to the carrier. It is the Customer's responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case the Palpatini shop will not make any refunds and will not resend the Product.
The Palpatini shop will review replacement/return requests only (a) if there is a faulty/damaged Product or a print error that is the Palpatini shop’s fault and (b) if The Palpatini shop receives a complaint within 15 days from the day the Product was delivered to the Customer (or within 15 days after the estimated delivery date, if the Product is missing).
4. Purchase of products
Your order represents an offer to us to purchase a Product which is accepted by us once we have sent you an e-mail order confirmation. Any Products on the same order which we have not confirmed in an order confirmation e-mail do not form part of that contract.
Orders are placed and received exclusively via the Palpatini.com web site. Before ordering from us, it is the Customer’s responsibility to check and determine full ability to receive the Products. Correct Customer address and post code/zip code, Customer’s up-to-date telephone number and e-mail address are absolutely necessary to ensure successful delivery of Products.
All information asked on the checkout page must be filled in precisely and accurately. The Palpatini shop will not be responsible for missed delivery because of a wrong delivery address or an inappropriate phone number. Should you like to ask for a change in the delivery address, notify change in a phone number or any other special requirements, please contact The Palpatini shop.
We deliver to Customers to most places in the world. User shall cover delivery costs. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products, and additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate delivery charges are shown on our checkout page; however we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.
Some Products are packaged and shipped separately. We can not guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Flat rate delivery times are shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make delivery of Product as simple as possible.
Ownership of the Products will only pass to you/Customer when we receive full payment of all sums due in respect of the Products, including delivery charges and taxes.
You will indemnify and hold The Palpatini shop (and its officers, directors, agents, subsidiaries, joint ventures and employees) harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.
7. Law and Jurisdiction
If a dispute arises between you and The Palpatini shop, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
No agency, partnership, joint venture, employee-employer, franchiser-franchisee relationship, etc. is intended or created by this Agreement.
You acknowledge that you have all necessary permits to grant us with your approval for use of your personal data to fulfill this order.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. In our sole discretion, we may assign this Agreement upon notice to you. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this Agreement.
The Palpatini shop reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time.